The Power of Words: Reducing Harm Through Better Communication

The Power Of Words

The Power of Words: Reducing Harm Through Better Communication

DATE: Monday, September 14, 2026

TIME: 12:00 p.m. to 1:30 p.m. ET // 11:00 a.m. to 12:30 p.m. CT // 9:00 a.m. to 10:30 a.m. PT // 10:00 a.m. to 11:30 a.m. MT

PLATFORM: Via Zoom Webinar

LUNCH AND LEARN SPECIAL PRICE: $29

FEATURES:

Live & Interactive Webinar
Presentation Slides PDF & Additional Resources Included
Provides for 1.5 CE hours of Clinical

Poor communication costs the U.S. healthcare system an estimated $1.7 billion in malpractice expenses and nearly 2,000 lives each year. In fact, research shows that up to 80% of serious medical errors are linked to miscommunication (CIRCO Strategies). Why do these breakdowns happen so often—and what can we do differently? This session explores practical strategies for delivering difficult news, improving everyday communication, and responding with clarity and compassion in high-stakes situations. Whether you’re a healthcare professional, mental health provider, or support staff, you’ll gain tools to navigate complex conversations with greater confidence and care.

Upon completion of this webinar, participants will be able to:

Identify common causes and consequences of communication breakdowns in healthcare and human services settings.
Apply effective strategies for delivering difficult or sensitive information with clarity and empathy.
Develop greater self-awareness around personal communication styles and how they influence interactions with clients, patients, and colleagues.

$29.00

Categories: Clinical, Live Webinars

1.5 CE Hours of Clinical Continuing education
NBCC #7091 & ASWB #1770 Approved Provider

Target Audience: Mental Health Counselors, Social Workers, Licensed Clinical Addictions Specialists, Certified Alcohol & Drug Counselors, Licensed Marriage & Family Therapists

Course Level: Beginner, Intermediate, Advanced

NBCC ACEP # 7091, CE Training Workshops has been approved by NBCC as an Approved Continuing Education Provider, ACEP #7091. Programs that do not qualify are clearly identified. CE Training Workshops is solely responsible for all aspects of the programs. CE Training Workshops designates this continuing education activity for 1.5 continuing education hours.

CE Training Workshops, LLC, #1770, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 08/02/2025 to 08/02/2028. Social workers completing this course receive 1.5 Clinical continuing education credits.

Purchase Instructions

Registration Deadline: Register up until the start time!

Cost Includes: A PDF of the presentation slides and any supplemental training materials, and a certificate of completion.

Evaluation / Certificate: Within 4 hours of the completion of the webinar, participants will receive an email with a link to complete an evaluation. Once completed, the participant will be able to download/print the certificate.

System Requirements: Internet and the ability to log into Zoom webinars when provided a meeting link, which will be sent upon registration.

Interactive Webinar: This is a live & interactive webinar, which means that participants can interact with other participants and the instructor in live time. Participants must be signed in by the webinar start time, attend the entire course, and complete the course evaluation to receive CE credit. Partial credit is not provided.

Additional information can be found on the FAQs webpage AND on the Company & Approving Boards Policies webpage.

Meet Your Facilitator

Clara Anderson Sainte, LCSW, LSCSW, is an expert in grief and loss, chronic illness, cancer, depression, anxiety, and trauma. She is certified in EMDR (Eye Movement Desensitization and Reprocessing) and trained as a Grief Recovery Specialist.

Clara believes therapy is most effective when individuals can be their authentic selves, a principle that guides her practice. She ensures her clients feel understood and heard, creating a supportive and inclusive environment. Her private practice welcomes adults of all racial and ethnic backgrounds, sexual orientations, gender identities, religious or spiritual beliefs, and body types or abilities. Clara’s clients appreciate her relatable approach to implementing humor and sarcasm in her sessions as they navigate complex and heavy issues.

In addition to her private practice, Clara serves her community in multiple roles. She is an Adjunct Professor and a clinical social work supervisor. She also works as a Diversity, Equity, and Inclusion Consultant and Continuing Education Coach.