Sensitive Communication in Healthcare

Sad Patient Visiting Doctor. Young Woman With Stress Or Burnout Getting Help From Medical Professional Or Therapist. Anxiety, Depression Or Mental Health Problems Concept.

Sensitive Communication in Healthcare

DATE: Wednesday, June 25, 2025

TIME: 6:00 p.m. to 8:00 p.m. ET // 5:00 p.m. to 7:00 p.m. CT // 3:00 p.m. to 5:00 p.m. PT // 4:00 p.m. to 6:00 p.m. MT

PLATFORM: Via Zoom Webinar

COST: $39

FEATURES:

Live & Interactive Webinar
Presentation Slides PDF & Additional Resources Included
Provides for 2 CE hours of General

Poor communications cost the U.S. healthcare system $1.7 billion in malpractice costs and nearly 2,000 lives, while up to 80% of serious medical errors can be attributed to miscommunication, according to CIRCO Strategies research. Ever wondered why so many medical errors occur? Ever wonder why people always seem to say the wrong things? Learn strategies for sharing difficult news, effective communication, and how to respond in sensitive ways.

Upon completion of this training, participants will be able to:

Define effective ways to engage in sensitive communication surrounding chronic illness or other areas of healthcare.
Examine ineffective methods of delivering bad news to patients.
Complete professional loss history and review how their story impacts their work.
Summarize measures that help prevent compassion fatigue to be healthy employees.

$39.00

Categories: General Skill Building, Live Webinars

2 CE Hours of General
NBCC #7091 & ASWB #1770 Approved Provider

Target Audience: Mental Health Counselors, Social Workers, Licensed Clinical Addictions Specialists, Certified Alcohol & Drug Counselors, Licensed Marriage & Family Therapists

Course Level: Beginner, Intermediate, Advanced

NBCC ACEP # 7091, CE Training Workshops has been approved by NBCC as an Approved Continuing Education Provider, ACEP #7091. Programs that do not qualify are clearly identified. CE Training Workshops is solely responsible for all aspects of the programs. CE Training Workshops designates this continuing education activity for 2 continuing education hours.

CE Training Workshops, LLC, #1770, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 07/02/2022 – 07/02/2025. Social workers completing this course receive 2 General continuing education credits.

Purchase Instructions

Registration Deadline: Register up until the start time!

Cost Includes: A PDF of the presentation slides and any supplemental training materials and a certificate of completion.

Evaluation / Certificate: Within 4 hours of the completion of the webinar, participants will receive an email with a link to complete an evaluation. Once completed, the participant will be able to download/print the certificate.

System Requirements: Internet and the ability to log into Zoom webinars when provided a meeting link which will be sent upon registration.

Interactive Webinar: This is a live & interactive webinar which means that participants can interact with other participants and the instructor in live time. Participants must be signed in by the webinar start time, attend the entire course, and complete the course evaluation to receive CE credit. Partial credit is not provided.

Additional information can be found in the FAQs webpage AND on the Company & Approving Boards Policies webpage.

Meet Your Facilitator

Clara Anderson Sainte, LCSW, LSCSW, is an expert in grief and loss, chronic illness, cancer, depression, anxiety, and trauma. She is certified in EMDR (Eye Movement Desensitization and Reprocessing) and trained as a Grief Recovery Specialist.

Clara believes therapy is most effective when individuals can be their authentic selves, a principle that guides her practice. She ensures her clients feel understood and heard, creating a supportive and inclusive environment. Her private practice welcomes adults of all racial and ethnic backgrounds, sexual orientations, gender identities, religious or spiritual beliefs, and body types or abilities. Clara’s clients appreciate her relatable approach to implementing humor and sarcasm in her sessions as they navigate complex and heavy issues.

In addition to her private practice, Clara serves her community in multiple roles. She is an Adjunct Professor and a clinical social work supervisor. She also works as a Diversity, Equity, and Inclusion Consultant and Continuing Education Coach.